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Hotel · Hanoi · Ha Noi Municipality

Lotusama Central Hanoi Hotel

A compact 4-star hotel in Hanoi's old quarter, steps from the Old City Gate and within walking distance of key sights. With just 19 rooms, it offers a personalised stay backed by a 9.3 guest rating.

  • 9.3 guest rating from 260 reviews
  • 10/10 facilities score
  • 19 rooms for an intimate stay
9.3 Perfect 260 reviews Booking.com 9.3 · 260 reviews

About

Lotusama Central Hanoi Hotel

Lotusama Central Hanoi Hotel sits on Pho Hang Ga, a 5-minute walk (about 500 metres) from the Old City Gate. The property has 19 rooms, each with city views, air conditioning, and tea and coffee facilities. A paid airport shuttle and 24-hour reception make arrivals straightforward.

The hotel earns a 9.3 rating from 260 guest reviews, with particularly high marks for staff (9.8) and facilities (10/10). Rooms are described as comfortable, and the service is consistently praised. The compact scale means personalised attention but also a limited number of units.

On-site amenities include a terrace, room service, laundry and dry cleaning, plus a luggage storage. No smoking is permitted on the property, and pets are not allowed. The check-in window is between 14:00 and 18:00, which may influence travel plans.

  • No smoking on site
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • 24-hour security
  • Luggage storage

In brief

What works, what to weigh

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Strengths

5 reasons to book
  • Exceptional staff — Guests rate the staff at 9.8 out of 10, the highest category score, indicating attentive and helpful service.
  • Top-tier facilities — The facilities category receives a perfect 10 rating, reflecting well-maintained and comprehensive amenities.
  • Central location — Within a short walk of the Old City Gate and about 20 minutes from Thang Long Imperial Citadel, the hotel is well placed for exploring Hanoi.
  • High overall rating — With a 9.3 overall rating from 260 reviews, the hotel consistently satisfies guests across multiple categories.
  • Quiet and comfortable rooms — Rooms come with air conditioning, heating, and city views, offering comfort in Hanoi's climate.
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Worth weighing

5 to weigh
  • Limited room count — With only 19 rooms, availability may be tight, especially during peak travel periods.
  • No pets allowed — The hotel does not permit pets, so travellers with animals need to look elsewhere.
  • Restricted check-in window — Check-in is only between 14:00 and 18:00, which might be inconvenient for late arrivals.
  • No on-site parking — There is no parking listed, so guests arriving by car may need to find alternatives.
  • Street noise potential — Located on a central street in the old quarter, some rooms facing the street may experience ambient noise.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Junior Suite

  • 1 King-size bed
  • City view
  • Shower
  • Heating
  • Balcony

Family King Room

  • 1 King-size bed
  • City view
  • Shower
  • Heating
  • Balcony

Superior Double Room

  • 2 Single beds,1 King-size bed
  • Shower
  • Heating
  • Air conditioning

Deluxe Double Room

  • 1 King-size bed,2 Single beds or 1 Double bed
  • City view
  • Shower
  • Heating
  • Air conditioning

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • 24-hour reception
  • Lift
  • Currency exchange
  • Luggage storage
  • Locker room
  • Safe deposit box
  • No smoking on site

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Paid airport shuttle

Room comforts

  • Air conditioning
  • Heating
  • Mini-bar
  • Tea and coffee facilities
  • Electric kettle
  • Flat-screen TV
  • Ironing facilities
  • Free toiletries

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

9.3
Perfect 260 reviews

Guest-rated 9.3/10 from 260 reviews

Booking.com · 9.3 · 260 reviews

04 — Location

Getting around Hanoi

The property sits in Hanoi.

Old City Gate: About 500 metres away, a short 5-minute walk from the hotel. This historic gateway is a key landmark in Hanoi's old quarter.

Thang Long Imperial Citadel: A 20-minute walk from the hotel. This UNESCO-listed site offers a glimpse into Vietnam's royal history.

Ha Noi Train Station: Approximately 2 kilometres away, reachable by taxi or a longer walk. Useful for onward rail travel.

37 Pho Hang Ga, Hanoi, Ha Noi Municipality, 100000, Vietnam

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 14:00-18:00
Check-out
By 10:00-12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
35 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 14:00 to 18:00, and check-out is from 10:00 to 12:00.

Is parking available at the hotel?

The hotel does not list any parking facilities, so you may need to find alternative parking nearby.

Are pets allowed?

No, pets are not allowed on the property.

Does the hotel offer airport transfer?

Yes, there is a paid airport shuttle service available.

Is there any on-site dining?

The hotel offers room service, but no restaurant is listed among the amenities.

How far is the hotel from the Old City Gate?

The Old City Gate is about 500 metres away, roughly a 5-minute walk.

Nearby

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Want a different style or budget? Here are more highly-rated options in the area.

The bottom line

Lotusama Central Hanoi Hotel suits travellers who value a central location, personalised service, and high-quality facilities in a compact setting. With glowing guest ratings and a small footprint, it offers a dependable stay in Hanoi's old quarter, provided you can work with the check-in times and don't need pet-friendly or parking options.

9.3A small but well-regarded base for exploring Hanoi's old quarter.

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